I’m listening to a podcast about the Austin Police Department in preparation for a meeting. The chief of police is being interviewed, and the host — also a police officer — asks her a question about buy-in: “What kind of buy-in would you want the officers to have?” The chief responds: “I actually don’t like that word, ‘buy-in.’ I’m not
A few days ago, I had a conversation with one of my team members, about something we’ve all experienced in business: feeling like there’s never enough time, energy, or resources to do everything we want to do. At first, we were talking about lack mentality; then as we dug deeper, we realized that what we were talking about isn’t really
Silence actually isn’t empty; it’s full of possibility. In sales, relationships, and even casual conversations, silence is often undervalued. We rush to fill pauses, affirm what someone is saying, or interject with little noises like “mm-hmm” or “yes” to show we’re listening. What if true connection — and even transformation — lies in not doing that? Silence, when used intentionally,
In our current standard of transactional business – where competition is often so fierce that a “normal” day can feel like the business-card comparison scene from American Psycho – there is a unique group of individuals whose approach to business interactions stands in stark contrast. These unique individuals are the Highly Sensitive People (HSPs), and they possess a superpower that
We received this email from a student: “I got ghosted by someone I thought I was helping, and it hurt! What the heck is going on, and how do I stop it?” – Tender & Confused Mary Dear Mary, When you are helping people with passion and purpose, each professional interaction is more than just a transaction: It’s a testament
How do you feel when you hear a “NO,” or get ghosted by a client? Before I developed the Ethical Sales Process (ESP) it used to make my heart ache. As a relationship specialist and a neuroscience researcher, I wanted to find out why! As a salesperson, I needed to understand WHY. This led me down a fantastic path of
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